Service and Support Programs

GT Advanced Technologies offers a full range of service and support programs to keep your manufacturing plants operating at peak performance. From traditional field service maintenance programs to operator training and parts and consumable replacement, we offer can tailor a service program to meet your manufacturing needs.

Key program highlights include:

  • Customer Care Program – GT Advanced Technologies offers a unique service program called the Productivity Partnership Program. The Productivity Partnership Program is a comprehensive program that allows customers to customize a service program that is tailored to meet their specific service requirements to best meet their goals. Key features include:

Priority Materials – InStock

  • InStock Starter Inventory – One time purchase of GT Solar certified parts - recommended material at a discount off list price for customer’s local stocking for immediate use as needed in the daily operation of their DSS furnaces.
  • Priority shipping of replenishment, planned maintenance and emergency service GT Solar certified parts and consumables.

Performance Optimization - Systematically Validating Performance

  • Easy method to measure and sustain performance standards
  • Control operating parameters, minimize variation between systems
  • Identify substandard performance
  • Plan maintenance based on the furnace performance
  • Maximize uptime
  • Accurate parts planning: right part, right time, right place
  • Continuous operator and equipment efficiencies improvement

Value Added Services

  • Collaborative Material Audit
  • Periodic On-Site Training
  • Scheduled On-Site Process Support
  • Performance Optimization - Stay abreast of the latest GT Solar technical discoveries
  • On-Site FSE
  • Process Audit
  • Software CIP
  • Always Available - Phone Support, easy access to GT Solar technical staff
  • Executive review of partnering performance

Service and Support – Taking advantage of our authorized support offerings – an ideal way to gain in-house service expertise or broaden your existing capabilities. Our engineers are well prepared to handle your service and maintenance needs, and complete all of the hardware and software-related upgrades to make your equipment run more efficiently. While on site, our engineers will also make expert recommendations about how you can best care for your equipment.

Training – Effective training is critical to the success of any PV manufacturing investment. We are committed to meeting your training and ongoing education needs through a complete curriculum. Courses are designed to help you maximize the power of your specialized photovoltaic equipment. Training is delivered in a format that enables you to immediately apply what you’ve learned to your unique manufacturing environment.

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